Drivers policy

Please make sure to carefully read the terms of use mentioned here before accessing and using the program.

These Terms of Use are a binding legal agreement that defines the rights and obligations betweena company Gentoo And between you, the delivery partner...

By accessing or using the Software, you expressly confirm that:

  • I have read and understood these terms of use
  • You will comply with these Terms of Use
  • You are at least the age of legal majority in your place of residence and legally competent to enter into contracts; And
  • You have the authority to enter into these Terms of Use personally and, if applicable, on behalf of any organization on whose behalf you have registered to use the Software and to bind such organization to these Terms of Use.

I. Our services

The purpose of the services you provide Gentoo ("Services") to connect persons, whether natural or legal, who install or use a copy of the User Applications, whether mobile or through the website("User Program"), ("Users") and Delivery Partners, for Delivery Partners to provide Private Carrier Services for Users' Account. "Private Carrier Services" means the services provided by the Participating Driver Partner for Users' Account, including receiving, transporting and delivering User's shipment to and from the locations mentioned in United Arab Emirates Using a reserved vehicle(“Shipment delivery"), in addition to any additional services.

You acknowledge and agree that Gentoo Provides you and the Users only with unbiased and independent third party information that is compatible with the offer to provide the Private Carrier Services, on the one hand the User in engaging the Private Carrier Services, on the other hand. Freight delivery and private carrier services provided by delivery partners are not considered to be provided by Gentoo. You acknowledge that Gentoo is not responsible for your acts and/or omissions as a Delivery Partner, and any liability in connection with the delivery of the Shipment as a Delivery Partner is borne by you. It is independent and not an employer-employee relationship. As an authorized delivery partner,

You have complete control over your time and have discretion as to when to accept and execute shipment delivery. Additionally, there is no joint venture, partnership, employment, or agency relationship between you as a Delivery Partner and us Gentoo As a result of these Terms of Use or use of the Software. Even if you, as a delivery partner, choose to wear clothing or accessories bearing the brand's name, trademark or logo. Gentoo , or use banners Gentoo or stickers or identification badges, you agree that this decision is on your own, and is not required by Gentoo , and therefore may not be considered indicative of any employer-employee, joint venture, partnership or agency relationship between you and us Gentoo. You also acknowledge that your use of any sign, sticker or identification badge does not create an inference that you are an employee.

II. While using the software provided to you by Gentoo, you agree to the following

  • You are not permitted to rent, lease, sublicense, distribute or transfer copies of the Software or license the use of the Software to any third party;
  • You may not probe or test the vulnerability of the Software or any network connected to the Software or breach the security or authentication measures of the Software or any network connected to the Software;
  • You may not interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software;
  • You may not install and/or execute the Software on any device other than a mobile device running previously approved operating systems Gentoo;
  • You may not permit access to the Software by any party not previously duly authorized Gentoo; And
  • Other than the license to use the Software granted herein, no other license or right is granted to you hereunder, and ownership of the Software and all other rights are expressly reserved by Gentoo And its suppliers...

III. Use of Gentoo Trademark, Logo and Warranties:

  • Gentoo You acknowledge that as a Delivery Partner you have the option to use our Guarantees Such as uniforms, jackets, IDs and delivery bags Gentoo
  • Subject to the relevant agreement between Gentoo And between you as a driver partner
  • As a delivery partner, you undertake to use safeguards, especially for non-corporate activities Gentoo Which contains a tag Gentoo
  • Always act responsibly so as not to cause damage to the brand or you will be liable for compensation Gentoo. You will be responsible for any claims or liabilities arising from your breach of this provision
  • You acknowledge that any unauthorized use of the trademark Gentoo Its logo and guarantees are a violation of the company's intellectual property rights Gentoo He may be subject to criminal proceedings

IV. Handing over an independent account

In order to use the Services, you must register for a Delivery Partner Account (“Delivery Partner Account”) with Gentoo. Once your registration is successfully completed Gentoo You will be provided with a delivery partner account, which can be accessed with a password of your choice

When registering, you are obligated to provide your personal information, such as your name, photo and contact information, Directly or indirectly, depending on For privacy policy in Gentoo.

You agree that the details entered and maintained by you are accurate, complete and valid.Gentoo We are not responsible for incorrect, incomplete, outdated or incorrect registration information you provide. Your failure to enter or maintain accurate, complete and valid information may result in your inability to access and use the Services. You are solely responsible for all activities that occur under your Delivery Partner account. I have the right to verify the information provided by me at all times and refuse to use the Services without giving reasons and prior notice

You are responsible for obtaining and updating the compatible devices necessary to access, use and update the Services.

While using the Services, you agree to the following:

  • You should access the Services only using means expressly authorized by us Gentoo
  • The software and services provided will be used solely by you, for your personal use and will not be resold to any third party
  • You undertake that you are the exclusive user of the mobile phone number registered in the program
  • You will not authorize others to use your delivery partner account
  • You are only allowed to open one delivery partner account;
  • Your Delivery Partner Account may not be transferred to any other person or legal entity;
  • You may not use an account that is subject to any rights of a person other than you without appropriate permission
  • The Services may not be used for illegal purposes, including but not limited to
  • Share sensitive personal information with others, without their consent
  • Or intentionally causing harm or inconvenience to others
  • Send any illegal materials
  • Impair or harm the proper operation of the Services
  • Copying or distributing services without permission from Customer Protection Gentoo
  • Your password or any identifying credentials you provide must be secure and confidential
  • You may not attempt to interfere with or compromise the integrity or security of the system or decrypt any transmissions to or from the servers running the Software;

V. Delivery Partner Warranties and Representations

You, as the Delivery Partner, hereby irrevocably provide the following warranties and representations:

  • After obtaining the users and shipments information, you must verify this information yourself. As a delivery partner, you must, at your sole discretion, make the decision to accept and offer delivery of the shipment after properly verifying the information obtained;
  • You understand and agree that you are responsible for complying with all delivery schedules established between you and the User. You must make all reasonable efforts to deliver the Shipment in accordance with the relevant delivery schedules and special instructions established with the User;
  • You are solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, without limitation, personal injuries, death, total loss and property damage which is due or alleged to be a result of the delivery of the shipment provided by you;
  • You will be responsible for the contents of all shipments and all damage or loss to shipments upon receipt. You must take all reasonable precautions to prevent unauthorized persons from accessing the Shipment and take all reasonable precautions against loss or damage to the Shipment;
  • You must, at all times while submitting a shipment delivery, hold a valid driver's license and all licenses, permits, registrations, approvals and/or other authorities required to provide a shipment delivery within the jurisdiction in which you will submit the shipment delivery. To comply Gentoo For any obligations applicable to it, it will, upon request Gentoo By submitting copies in the form previously requested Gentoo Of all licenses, permits, registrations, approvals and/or authorities as may be required from time to time;
  • Aside from the programme, you will be responsible for providing all equipment necessary to perform cargo deliveries. You must retain ownership or have sufficient rights to the equipment you will use to provide delivery of the shipment. The Delivery Partner is solely responsible for maintaining all such equipment and ensuring it complies with all legal, safety and quality standards. Except as otherwise required by applicable laws, the Delivery Partner bears all risks of damage to or loss of its equipment;
  • You may not use a vehicle other than your registered vehicle to provide delivery of the Consignment to Users, which must at all times meet all applicable vehicle standards as updated from time to time, including possession of the relevant roadworthiness certificate in your jurisdiction. You must use vehicles in good operating condition and in compliance with all applicable laws. You must maintain records of all vehicle registrations and inspections and must provide the most current copy of these records upon request
  • You must at all times comply, at your own expense, with your legal obligations in relation to insurance (including without limitation mandatory third party vehicle insurance for any vehicle used to provide delivery of the Shipment, if applicable) and maintain, at your own expense, Other policies maintained by the person offering the shipment delivery wisely
  • The minimum requirements that apply to entities providing services similar to private carrier services in the jurisdiction in which you are registered to provide shipment delivery;
  • Providing shipment delivery and any other services contemplated in these Terms of Use
  • Any other minimum standards imposed by it Gentoo (As notified by Gentoo From time to time)
  • To continue accreditation as a delivery partner and use the program in Clause 2 above
  • To confirm Gentoo Your continued compliance with these requirements will, upon request Gentoo Submit copies of any relevant insurance policies, currency insurance certificates and/or other equivalent evidence of insurance. If at any time you stop maintaining a required insurance policy, you must notify Gentoo immediately upon any change in your circumstances and cease providing delivery of the Shipment;
  • You must comply with all applicable laws relating to the delivery of Shipments and will be solely responsible for any violations of such applicable laws. You may not accept any requests as the nature of the service relates only to the movement or transportation of passengers
  • You must comply with all applicable laws relating to the delivery of Shipments and will be solely responsible for any violations of such applicable laws. You may not accept any orders where the nature of delivery is passenger traffic only;

VI. While you work, you must follow community guidelines Gentoo And comply with it:

Community guideline

  • Community guidelines apply Gentoo For everyone who uses platforms Gentoo. Delivery partners are solely responsible for familiarizing themselves with the Community Guidelines Gentoo , as amended from time to time. Delivery Partners hereby acknowledge that the Community Guidelines Gentoo They are merely guidelines, and that the Delivery Partners, as independent contractors, are independently and exclusively responsible for the means and method of performance of the Private Carrier Services, provided that such means and methods of performance do not give rise to claims, losses and/or damages to and/or to the Users.
  • keep Gentoo We hereby reserve the right to revoke/revoke the accreditation of the Delivery Partner as such if its actions in the performance of the respective carrier's services compromise Gentoo and/or its users to the risk of claims, losses and/or damages
  • You keep Gentoo We reserve the right to suspend the processing of any transaction where you reasonably believe that the transaction may be fraudulent, illegal or involve any criminal activity or where you and/or the user have violated any of the provisions under these Terms of Use.
  • Delivery Partner acknowledges that in the course of its employment, Delivery Partner may acquire knowledge of third party and/or user confidential, proprietary, trade secret, protected health and/or personally identifiable information (“Confidential Information”). This information includes, but is not limited to, information about the User, the User's business, the contents of shipments, the User's address, the User's contact information, delivery address, payment information, payment methods, credit card and financial account information, demographic information, business address, information regarding the User's associates, partners, and customers, and similar information regarding the recipient of the delivery.
  • The Delivery Partner agrees that it will keep all such confidential information confidential and will not disclose it to any other person, except as required to carry out shipment deliveries or as required by law.
  • Unauthorized disclosure of such confidential information will constitute a material breach of these Terms of Use, granting
  • The right to temporarily lock or permanently deactivate your delivery partner account
  • If the Delivery Partner fails to comply with any of the above warranties and representations,
  • He is entitledGentoTemporarily lock or permanently deactivate the corresponding Delivery Partner's account immediately due to the Delivery Partner's failure to comply with the above-mentioned guarantees and representations.
  • The delivery partner shall bear all damages or losses arising therefrom.
  • The delivery partner must also compensateFor all losses incurred Gentoo and its affiliates, partners and/or any third party

paying off

  • The Delivery Partner acknowledges that Users - and not Gentoo - Are responsible for paying all fees and charges associated with the shipment. Once the User and the Delivery Partner verify that the shipment delivery is complete, the User's payment account will be charged. reserves the right to change its prices charged at any time, in its discretion.
  • We are responsible for paying all fees associated with the shipment. Once the user and the delivery partner verify that the shipment is complete, fees will be collected from the user’s payment account.
  • The delivery partner acknowledges that users reserve the right to change their prices at any time at their discretion
  • The Delivery Partner acknowledges and agrees that any payment you receive Gentoo From the User according to any delivery shipment due to the information service provided through the program. All incentives, bonuses and rewards given to the delivery partner are added to the driver's wallet.


By creating a delivery partner account, you agree to accept and receive electronic communications from Gentoo Including via email, text messages, calls and push notifications to the mobile device or mobile phone number you provide to Gentoo. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or devices that will deliver pre-recorded messages sent by or on behalf of Gentoo and its affiliates and/or third party contractors, including but not limited to communications regarding orders accepted through your registration in connection with the Services. You can opt out by changing your notification preferences. Please note that opting out may affect your use of the Services

  • Promotions for the mutual benefit of both Gentoo All delivery partners including you, from time to time, may offer Gentoo On your behalf, promotional offers for some or all Users which may have the effect of Users paying you less than would otherwise be the case, and where a promotion applies, you agree to offer the Shipment to Users for a lower amount. When promotion applies

Intellectual property rights

Possess Gentoo(and its licensors, where applicable) alone have all right, title and interest, including all Related intellectual property, in software and services. These Terms of Use do not constitute a sale and do not transfer to you any ownership rights in or relating to the Software and Services, or any intellectual property rights owned by Company.Gentoo

  • The company names, logos and product names associated with the Software and Services are trademarks and/or intellectual property of Company Gentoo or third parties, and no right or license to use them is granted. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices contained in or accompanying the Software and Services.

You acknowledge that Gentoo It acts only as a passive conduit for the distribution of Delivery Partner Content and is not responsible or liable to you or any third party for the content or accuracy of Delivery Partner Content. Don't get up Gentoo By constantly monitoring the content of your delivery partner, you will not be Gentoo obligated to do so. Without limiting the foregoing, you acknowledge and agree that any feedback, opinions, comments, suggestions and other information expressed or included in Delivery Partner Content do not necessarily represent those of Gentoo

Any use by you of the delivery partner's content is entirely at your own risk. You represent and warrant that any Delivery Partner Content you post or submit is original to you and does not copy the work of any third party or infringe any third party's intellectual property rights, privacy rights or personality rights and does not contain any defamatory or offensive statements. Furthermore, you represent and warrant that you have the capacity to grant the license as set forth in this paragraph. Gentoo and its affiliates and licensors and hold harmless against all costs, expenses, damages, losses and liabilities incurred.

keep Gentoo reserves the right, in its sole discretion, to block or remove (in whole or in part) any Delivery Partner Content posted or transmitted by you that it believes Gentoo It does not comply with these Terms of Use (including material that infringes or may infringe third party intellectual property rights, privacy rights or personality rights), or is unacceptable to us

Respect Gentoo Your rights to your ideas. Please do not submit any confidential ideas, information or suggestions in any way to Gentoo Or any of its affiliates. For any ideas, information or suggestions you submit, regardless of what your contact says about your submissions


You acknowledge that you are responsible for all shipments and all shipment shipments during the process and even upon completion, if the user has any delivery issues. The Delivery Partner agrees that Gentoo It has no control or responsibility for the shipments or delivery of shipments and only has control or responsibility for the operation of the software. The Delivery Partner agrees that Gentoo It will not be liable for any actions, violations, losses or damages incurred by the Delivery Partner, unless such action is a willful breach of these Terms of Use or gross negligence.

Gentoo Compensating and protecting it from harm, as well as its previous and current successors, assigns, subsidiaries, officials, and owners. The failure of shipments to arrive on the dates specified for them except due to a natural, divine reason that results in delaying the shipment. The company’s failure to commit to sending the driver on the date that was agreed upon. It must The company delivers a compensation company Gentoo Because it caused material and moral losses to customers


Services: The delivery partner may stop using the services And leave the platform at any time. The Delivery Partner may be excluded from using the Services in cases of violation of the Terms of Use or Privacy Policy Gentoo

Blacklisting the delivery partner from using the Services.

Termination or deletion of a Delivery Partner Account by a Delivery Partner must comply with the procedure and fulfill the requirements set forth in the Delivery Partner's Cancellation Policy

It is the Delivery Partner's sole responsibility to familiarize themselves with the Delivery Partner's unenrollment policy before requesting termination or deletion of their account.

In the event that a Delivery Partner wishes to use the Service again after departure or after exiting the Service, he/she must again undergo the application process as a Delivery Partner and pay the required deposit amount specified upon re-joining. keepGentooWe have the sole right to accept or reject any order as a delivery partner.

the law

Governing: Except as otherwise provided in these Terms of Use, these Terms of Use are governed exclusively by and construed in accordance with the laws of the United Arab Emirates. Any dispute, controversy or claim arising out of or relating to these Terms of Use, or the breach, termination or invalidity thereof, shall be settled by arbitration.