Terms and conditions

These terms and conditions (“Terms”) govern your access or use of the information service platform (“Platform”) through the mobile applications, website and applications.It is a company established in the United Arab Emirates To receive the services it providesA company Gentoo

Please ensure that you read these Terms carefully before accessing or using the Platform. These Terms, whether stated or referred to herein, define the rights and obligations and constitute a legal agreement between you and Gentoo.

By using or accessing the Platform, and each time you use the Services, you expressly confirm that:

• I have read, understood and agree to these terms, including the Privacy Policy
• You will comply with these terms;
• You will comply with community guidelines
• You are at least the age of legal majority in your place of residence and are legally competent to enter into contracts
• You also acknowledge and agree that you have the authority to enter into these Terms personally and, if applicable, on behalf of any organization on whose behalf you have registered to use the Platform and to bind such organization to these Terms.

If you do not agree to any of these terms, please do not access or use the Platform. Please read the “Disclaimer,” “Limitation of Liability,” and “Indemnification” carefully. These provisions limit our liability to you

If you agree to these Terms, including the Privacy Policy, please click the checkbox that indicates your agreement to these Terms and the Privacy Policy. Gentoo.

In these Terms, the words “you” or “your” refer to all individuals and other persons who access or use the Platform, including, without limitation, any organizations that register, access or use the Platform through their representatives. or its employees (“User(s)”)

In these Terms, “applicable law” means Laws, rules and regulationsEmirati applicable laws governing Payments and all Services provided under this Agreement, including: any and all foreign laws, treaties, rules, regulations, regulatory guidelines, directives, policies, orders or decisions of (or agreements with), and mandatory written guidance from (or agreements with) any regulatory authority, as each of the above may be amended and in effect from time to time

We reserve the right to change these terms from time to time. If we make changes, we will notify you by revising the date at the top of the Terms and, in some cases, we will provide you with additional notice (such as adding a statement to our home page or sending you an email notification). We encourage you to review these Terms periodically to stay informed about our practices. When we make changes to these Terms, they will be effective when we post the revised Terms unless we notify you otherwise. If you continue to use the Platform after we post revised Terms, you will be deemed to have accepted the changes to these Terms.

I. Our services

The purpose of the services you provide Gentoo (“Services”) to connect Users and independent third-party delivery partners (“Delivery Partner”) who provide transportation, logistics and/or delivery services. The transportation and/or logistics services provided by the delivery partner can be utilized by using the platform it provides Gentoo.

You acknowledge that Gentoo Neither it nor any of its affiliates owns, employs or provides the transportation and/or logistics services or acts as a transportation carrier and all transportation or logistics services provided are independently provided by the delivery partners under a special contract of transportation between you and the delivery partner.

II. Using the program

While using the software you provide Gentoo (“Program”) you agree to the following:

• Allows you to install a copy of the Software on your mobile device for your use;
• You are not permitted to rent, lease, sublicense, distribute or otherwise transfer copies of the Software or license to use the Software to any third party;
• You may not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security or authentication measures on the Platform or any network connected to the Platform;
• You may not modify, adapt, reverse engineer, decompile, disassemble, translate or create derivative works based on the Software;
• You may not interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software;
• You may not upload or transmit any type of computer virus, worm, Trojan horse or harmful code;
• You may not install and/or execute the Software on any device other than a mobile and web device running operating systems approved by Gentoo; And
• Other than the license to use the Software granted herein, no other license or right is granted to you hereunder, and ownership of the Software and all other rights are expressly reserved by GentooAnd its suppliers.

III. Rules of use

YUsers warrant that they are either the owners or authorized agents of the owners of the goods and materials comprising any requested shipments, and that Users are authorized to request that shipments be made in accordance with Users' instructions.

• Users warrant that they accept these terms not only as such users but (if applicable) also as agents on behalf of the owner of the goods and materials comprising the shipments.
• Users understand that delivery partners will be directed by User's instructions to transport shipments to User's specified location. Users agree that neither the Delivery Partner nor Gentoo They own or acquire any ownership interest in any shipments that Users request to be delivered through the Services
• Users should verify the delivery partner and vehicle information and use the user's own discretion to decide whether or not to accept the delivery partner's services before shipping. Users will be deemed to have accepted all information (including but not limited to Delivery Partner and Vehicle Information) relating to the Shipment provided by the Delivery Partner, whether or not such information matches User's order information. After charging, the user does not bear any responsibility Gentoo Responsibility for any discrepancy between any information in the shipment and the order information
• Users must give Delivery Partners sufficient, accurate and enforceable instructions or orders. Any additional costs arising from the difference between the information provided by Users and the actual situation or facts in question shall be borne by the User. Any modification or change in User instructions or orders (and any price or cost changes resulting from such modification or change) must be approved and updated in the Application unless permitted by Gentoo Other than that...
• Users warrant that they have complied with all laws and regulations relating to the nature, condition, packaging, handling, storage and transport of the goods and materials comprising the shipments. Users may not transmit (and Delivery Partners have the right to refuse to transport) any materials prohibited by law, hazardous or hazardous materials, perishable materials or radioactive materials. Users shall be liable for any loss or damage (including property damage, lost revenue, personal injury, financial damage or loss or any other loss or damage) incurred by any third party as a result of the User's breach of these Terms.
• Users will not transport alcohol or tobacco products as part of their shipment if prohibited by local law or regulation. Users are permitted to deliver alcohol and/or tobacco products if local laws or regulations permit the transportation of alcohol and/or tobacco products
• Users will not transport jewelry and live animals as part of their shipment Users will not use the Services to transport passengers.
• Delivery Partners will not open and inspect shipments and will not be responsible for transporting private goods without the prior consent of the User. can not handle it Gentoo The delivery partners bear no responsibility or any legal liability resulting from the transportation of shipments
• Users must ensure that shipments are adequately packed to protect against damage during shipment, and also that no part of any shipments can be removed without tearing or breaking the box, wrapper, or container, breaking the seal, or forcing two adhesive surfaces apart.
• He should Users should ensure that shipments are properly packed to protect against damage to shipments during transportation and, in particular, in the event of a shipment that is fragile in nature or susceptible to damage due to bending, such shipment shall be packed in a carton or container of sufficient durability and strength and shall be Wrapped or surrounded with adequate and appropriate protective materials within that box or container to prevent bending of the shipment so that the shipment is protected from damage that may result from any force, pressure or blows to which transport materials are normally exposed during transport and that such fragile shipments bear specific words indicating that they contain items Fragile, displayed on the front of the box or container and above the designated addressee
• can not handle it Gentoo Responsibility for providing preventive service for transporting perishable goods or goods that require protection from heat or cold. Any additional security service (if any) is provided solely and directly by the delivery partner. These goods will be accepted for carriage only at the user's risk for any damages arising from carriage
• Users must provide all necessary information regarding each shipment. In the event that the recipient is found absent from the address specified by the User, there is no one else available to receive the shipment, and no further instructions are given by the User, the delivery partner will contact the User (at the number provided by the User) and attempt to return the shipment back to the User. . In the event that the Delivery Partner is unable to reach the User at the number provided by the User, the Delivery Partner may attempt to re-deliver the shipment to the Recipient. You agree that items that have not been delivered to the recipient and that cannot also be returned to the user and that cannot be contacted may be delivered to our office. Gentoo the local. If items remain unclaimed after 5 days (for non-perishable goods) or 24 hours (for perishable goods) of receipt of the items by Gentoo , can Gentoo Take any action on undelivered items at its discretion. Any additional handling and transportation charges for additional shipments will be borne by the user. If items need to be re-transported, a new transportation request is submitted and invoiced. In all cases, do not bear Gentoo The delivery partner is responsible for any claims on items that were not delivered due to error, error or inaction by the user
• The Delivery Partner will not assist in loading, unloading, transporting, transporting or lifting User's shipment unless User requests additional driver and helper transportation. Users must read and understand the relevant policies published by you Gentoo. By requesting a Driver and Additional Assistants transportation service, Users warrant that they have accepted and will comply with all previously published policies Gentoo and applicable law and regulations regarding these requirements. Additional charges will apply for driver transportation and additional assistants, and the related cost is based on the delivery partner's sole discretion.
• For Services that have purchase requirements, users should read and understand the relevant policies posted by you Gentoo. By requesting purchase requirements on the Services, Users warrant that they have accepted and will comply with all previously posted policies Gentoo and applicable laws and regulations regarding these requirements. Additional fees will apply to your purchase service, and the relevant cost will be reflected in the order.
• You keep Gentoo reserves the right to terminate the account, services and use of the application in the event of non-compliance with any of the above requirements. keep Gentoo We reserve the right to modify, terminate or suspend the Services to you at any time, without prior notice, due to any changes in our internal policy or applicable laws or any breach of these Terms by you, or for any reason necessary in our sole discretion. Gentoo Alone

IV. Ownership of intellectual property

You own Gentoo We (and its licensors, where applicable) alone own all right, title and interest, including all related intellectual property rights, in and to the Platform and Services. These Terms do not constitute a sale and do not transfer to you any ownership rights in or relating to the Platform and Services, or any intellectual property rights owned by Company. Gentoo. The company names, logos and product names associated with the Platform and Services are trademarks and/or intellectual property of Gentoo or third parties, and no right or license to use them is granted. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and Services.Ha

Any use by you of User Content is entirely at your own risk. You represent and warrant that any User Content you post or transmit is original to you and does not copy the work of any third party or violate the intellectual property rights, privacy rights or personality rights of any third party and does not contain any defamatory or offensive statements. Furthermore, you represent and warrant that you have the capacity to grant the license as set forth in this paragraph

TRespect Gentoo Your Rights to Your Ideas Please do not submit any confidential ideas, information or suggestions in any way to Gentoo Or any of its affiliates. For any ideas, information or suggestions you send

V. General

These Terms and any rights and licenses granted hereunder may not be transferred or assigned by you, but may be assigned by you.Gentoo Without restrictions. Any attempted transfer or assignment in violation of this Agreement will be null and void. These Terms bind and inure to the benefit of each party, its successors and permitted assigns. If any provision of these Terms is deemed illegal, invalid or unenforceable, in whole or in part, under any law, that provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the provisions shall not be affected. Other terms and conditions. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, enforceable and has, to the maximum extent possible, an effect similar to the illegal, invalid or unenforceable provision or part thereof. thereof, having regard to the contents and purpose of these Terms

VI. Lost and Returns Policy

You must ensure the integrity of the product and packaging upon receipt from the driver or branch and inform the company immediately if there is damage, shortage, or error in the order.

You must keep the invoice and shipment number and contact the company’s customer service if you wish to return and follow the procedures specified by the company.

You must take into account the time period allowed by the company for returns, which varies from one product to another

In the event of a return, you will have to bear the shipping and delivery costs. This is in the event that you wish to return without a convincing reason, and the company has the right to approve or reject this.

When returned due to damage, shortage, or error on the part of the driver, the company bears the costs of the shipment, administrative expenses, and delivering the shipment to the destination it desires.

When receiving the shipment, you must take care of the accuracy of the receipt and review the shipment carefully using the shipment number, whether it matches the received package and the invoice number, and review the product to see if it is in good condition or not.

When you receive and sign the receipt of the shipment, you acknowledge the quality of the shipment, that it is intact and does not have any defects, and that you received it in the condition you desired.

VII. Corporate account user

You acknowledge and understand that your authorized employees (“Authorized User”) must Download and install the application on a compatible device

Register for and maintain an active personal account (“Active Account”) until your Company Account is terminated

VIII. Provisions for corporate account users

In addition to the Terms, this Section applies to you (“Company”) and your authorized employees upon completion of your Company account registration on Gentoo

IX. Limitation of liability

Gentoo It is not and will not be responsible for:

• Damaged/defective/altered item/property from its original condition due to substandard packaging;
• Item/property that is damaged/defective/already altered before the start of transportation;
• The quality of services because it depends entirely on the delivery partner, who ultimately provides you with transportation and/or logistics services;

Any reservation is unacceptable

• Any damages resulting from the use of or inability to use the Services, including damages resulting from misuse of the Services, error in the call center number, network problems, malware, viruses, or any other error or incompleteness;
• Suitability of mobile phone, email, or any other means of communication. You will be responsible for promptly reporting errors, if any, occurring in the information sent to you in connection with your booking confirmation;
• Any direct, indirect, punitive, incidental, special or consequential damages or damages of any kind including profit and loss, whether based on contract, tort, negligence, strict liability or otherwise, even if notified. Gentoo With the possibility of this; And
• Any items missing during services, will be attempted Gentoo We determine the location of items on a “best effort” basis but are not responsible for any loss or damage to such items Without limiting the foregoing, to the maximum extent permitted by applicable law and except as otherwise agreed in a separate agreement with respect to a Business Account User, you will not be liable for Gentoo In no event shall our aggregate liability arising out of or in connection with these Terms or the Services provided under this Agreement, whether in contract, tort (including negligence, product liability, or other theory).